Journey Beyond Horizons FAQ

Find answers to commonly asked questions about our creative services, membership plans, and more

About JBH PRODS

What is Journey Beyond Horizons (JBH PRODS)?

Journey Beyond Horizons (JBH PRODS) is a multidisciplinary creative and research-driven studio. We specialize in Visuals, Audio, Data, and Strategy Sessions, delivering end-to-end solutions for clients seeking innovative digital content. Our platform blends artistic creativity with research insights to produce high-quality, impactful projects.

What makes JBH PRODS different from other creative studios?

JBH PRODS integrates data-driven insights, strategic consulting, Energy Points-based memberships, and comprehensive creative pillars (Visuals, Audio, Data, Strategy) to deliver unique and flexible solutions.

Our unique selling points include:

  • Research-informed creative process
  • Flexible Energy Points system
  • Multi-disciplinary approach
  • Tailored membership perks
Who is JBH PRODS for?

JBH PRODS serves a diverse clientele including:

  • Businesses or individuals seeking full-service digital production
  • Creative professionals needing consulting or packaged services
  • Clients who prefer prepaid membership perks
  • Anyone looking for research-informed, innovative digital content

Membership Plans & Energy Points

What membership plans are available at JBH PRODS?

We offer tiered membership plans with access to curated services, discounts, and exclusive perks. Each plan includes Energy Points equal to the plan price in USD.

Our current membership tiers:

  • BASIC: Free access with limited features
  • STANDARD: Paid access with 9 Energy Points
  • PRO: Enhanced access with 29 Energy Points
  • ELITE: Full access with 59 Energy Points
What are Energy Points?

Energy Points are prepaid credits allowing you to purchase non-free products and services without traditional payment. 1 Energy Point = $1.

They function as an internal currency that provides flexibility and convenience for our members.

How do I use Energy Points?

Points are credited automatically after membership purchase. Redeem them at checkout for products or services by selecting “Use Energy Points” as your payment method.

Are Energy Points taxed?

No. VAT is included in the initial subscription checkout, so no additional taxes are applied when using Energy Points.

Can I combine Energy Points with real money?

No. Each purchase must be completed using a single payment method.

Do unused Energy Points roll over?

Yes, while membership is active. Points may expire if membership is canceled or not renewed.

Can Energy Points be refunded?

Points themselves are non-refundable. Membership plans have a 3-day money-back guarantee from the initial purchase date.

Services & Curated Gigs

What services does JBH PRODS provide?

We offer services across four creative pillars:

  • Visuals: Video production, motion graphics, illustration, graphic design
  • Audio: Music composition, sound design, podcast production
  • Data: Research, analytics, data visualization
  • Strategy Sessions: Workshops, consulting, creative direction
What are Curated Gigs?

Curated Gigs are pre-packaged service bundles combining multiple offerings for easier client engagement. They’re designed to provide complete solutions for common project types at a fixed price.

Examples include “Brand Identity Package,” “Podcast Launch Bundle,” and “Data Storytelling Project.”

Can I request a custom project outside of Curated Gigs?

Yes. Contact us for a tailored proposal. We specialize in creating custom solutions that meet your specific needs and budget.

Can I collaborate on a long-term project?

Yes. Contact us to discuss ongoing collaborations or retainer arrangements. We offer discounted rates for long-term partnerships.

Store & Products

What products are available in the Store?

Creative assets (music, templates, illustrations), one-off services, and digital downloads, redeemable via Energy Points.

How do I purchase products in the Store?

Add items to your cart, then pay using Energy Points or credit/debit card.

Can Energy Points be used for all products?

Yes. As long as the products are within our store.

Are Store purchases refundable?

Digital assets are non-refundable once downloaded. Services follow service terms, typically within 3 days if unused.

How do I access my purchased products?

Digital products appear in your account dashboard. Services include instructions via email or dashboard notifications.

Can I gift Energy Points or Store products?

No, points are tied to the purchaser’s account.

Payments & Billing

What payment methods are accepted?

Credit/debit cards, and Energy Points (for eligible purchases).

Is my payment secure?

Yes. All transactions are SSL-encrypted.

Will I be charged recurring fees?

Only for recurring membership subscriptions; you may cancel anytime.

Can I upgrade or downgrade my plan?

Yes. Energy Points and perks are adjusted proportionally.

Can I pay from outside Tunisia?

Yes. International payments are accepted.

Account Management

How do I create an account?

Click Sign Up, provide email and password, and verify your account.

How do I reset my password?

Go to Login → Forgot Password.

How do I update my profile?

Navigate to Profile Settings in your dashboard.

What happens to Energy Points if I cancel my membership?

Points may expire depending on your plan.

Policies & Legal

Where can I find the Terms of Service and Privacy Policy?
How is my data used?

According to the Privacy Policy. Contact legal@jbhprods.com for requests.

Are Energy Points taxed separately?

No. VAT is included in your membership purchase.

Technical Support

Who do I contact for technical issues?
Is the website mobile-friendly?

Yes, fully responsive.

Are there system requirements for downloads?

Modern browser and internet connection. Some files may require compatible software.

What file formats are provided?

MP3 (audio), PNG/JPG (images), MP4 (video), or standard formats per product type.

What should I do if a download fails?

Refresh your dashboard or try another browser. Contact support if problems persist.

General Questions

Where is JBH PRODS located?

Ezzahra, Mahdia, Tunisia 5199

How can I schedule a consultation or strategy session?

Contact us via email or your dashboard.

Does JBH PRODS offer discounts?

Memberships include perks and discounts. Energy Points act as prepaid credit.

How do I stay updated on new products and services?

Subscribe to our newsletter and follow the Insights blog.

How is my account secured?

Accounts use encrypted passwords, SSL-secured payments, and data handling per Privacy Policy.

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