Journey Beyond Horizons FAQ
Find answers to commonly asked questions about our creative services, membership plans, and more
About JBH PRODS
Journey Beyond Horizons (JBH PRODS) is a multidisciplinary creative and research-driven studio. We specialize in Visuals, Audio, Data, and Strategy Sessions, delivering end-to-end solutions for clients seeking innovative digital content. Our platform blends artistic creativity with research insights to produce high-quality, impactful projects.
JBH PRODS integrates data-driven insights, strategic consulting, Energy Points-based memberships, and comprehensive creative pillars (Visuals, Audio, Data, Strategy) to deliver unique and flexible solutions.
Our unique selling points include:
- Research-informed creative process
- Flexible Energy Points system
- Multi-disciplinary approach
- Tailored membership perks
JBH PRODS serves a diverse clientele including:
- Businesses or individuals seeking full-service digital production
- Creative professionals needing consulting or packaged services
- Clients who prefer prepaid membership perks
- Anyone looking for research-informed, innovative digital content
Membership Plans & Energy Points
We offer tiered membership plans with access to curated services, discounts, and exclusive perks. Each plan includes Energy Points equal to the plan price in USD.
Our current membership tiers:
- BASIC: Free access with limited features
- STANDARD: Paid access with 9 Energy Points
- PRO: Enhanced access with 29 Energy Points
- ELITE: Full access with 59 Energy Points
Energy Points are prepaid credits allowing you to purchase non-free products and services without traditional payment. 1 Energy Point = $1.
They function as an internal currency that provides flexibility and convenience for our members.
Points are credited automatically after membership purchase. Redeem them at checkout for products or services by selecting “Use Energy Points” as your payment method.
No. VAT is included in the initial subscription checkout, so no additional taxes are applied when using Energy Points.
No. Each purchase must be completed using a single payment method.
Yes, while membership is active. Points may expire if membership is canceled or not renewed.
Points themselves are non-refundable. Membership plans have a 3-day money-back guarantee from the initial purchase date.
Services & Curated Gigs
We offer services across four creative pillars:
- Visuals: Video production, motion graphics, illustration, graphic design
- Audio: Music composition, sound design, podcast production
- Data: Research, analytics, data visualization
- Strategy Sessions: Workshops, consulting, creative direction
Curated Gigs are pre-packaged service bundles combining multiple offerings for easier client engagement. They’re designed to provide complete solutions for common project types at a fixed price.
Examples include “Brand Identity Package,” “Podcast Launch Bundle,” and “Data Storytelling Project.”
Yes. Contact us for a tailored proposal. We specialize in creating custom solutions that meet your specific needs and budget.
Yes. Contact us to discuss ongoing collaborations or retainer arrangements. We offer discounted rates for long-term partnerships.
Store & Products
Creative assets (music, templates, illustrations), one-off services, and digital downloads, redeemable via Energy Points.
Add items to your cart, then pay using Energy Points or credit/debit card.
Yes. As long as the products are within our store.
Digital assets are non-refundable once downloaded. Services follow service terms, typically within 3 days if unused.
Digital products appear in your account dashboard. Services include instructions via email or dashboard notifications.
No, points are tied to the purchaser’s account.
Payments & Billing
Credit/debit cards, and Energy Points (for eligible purchases).
Yes. All transactions are SSL-encrypted.
Only for recurring membership subscriptions; you may cancel anytime.
Yes. Energy Points and perks are adjusted proportionally.
Yes. International payments are accepted.
Account Management
Click Sign Up, provide email and password, and verify your account.
Go to Login → Forgot Password.
Navigate to Profile Settings in your dashboard.
Points may expire depending on your plan.
Policies & Legal
Terms: www.jbhprods.com/terms-of-service
Privacy: www.jbhprods.com/privacy-policy
According to the Privacy Policy. Contact legal@jbhprods.com for requests.
No. VAT is included in your membership purchase.
Technical Support
Email support@jbhprods.com.
Yes, fully responsive.
Modern browser and internet connection. Some files may require compatible software.
MP3 (audio), PNG/JPG (images), MP4 (video), or standard formats per product type.
Refresh your dashboard or try another browser. Contact support if problems persist.
General Questions
Ezzahra, Mahdia, Tunisia 5199
Contact us via email or your dashboard.
Memberships include perks and discounts. Energy Points act as prepaid credit.
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Accounts use encrypted passwords, SSL-secured payments, and data handling per Privacy Policy.