Refund Policy - Journey Beyond Horizons

Refund Policy

Last Updated: 24 May 2026
Effective Date: 24 May 2026

This Refund Policy explains how refunds, cancellations, withdrawals, subscription cancellations, digital product refunds, software/plugin refunds, Studio service cancellations, failed payments, and chargebacks are handled by Journey Beyond Horizons Productions, also operating as JBH PRODS and Journey Beyond Horizons (“JBH PRODS,” “JBH,” “we,” “us,” or “our”).

This Policy applies to purchases, subscriptions, memberships, Studio services, digital products, software products, plugins, downloads, reports, templates, assets, frameworks, and other paid features made through jbhprods.com, unless a product page, checkout page, third-party marketplace, or written agreement provides more specific refund terms.

By purchasing from JBH PRODS, subscribing to a plan, downloading a file, ordering a Studio package, accessing a digital product, or using a software product, you agree to this Refund Policy.

This Refund Policy should be read together with our:

Terms of Service
Privacy Policy
Cookie Policy

Nothing in this Refund Policy limits mandatory consumer rights that cannot legally be waived.

1. Business and Contact Information

Refund and cancellation requests should be sent to:

Journey Beyond Horizons Productions / JBH PRODS
Operator: Jasser Jaballah
Location: Ezzahra, Mahdia 5199, Tunisia
Email: info@jbhprods.com
Phone: (+216) 56 018 624
Website: jbhprods.com

For refund requests, use:

info@jbhprods.com

Your request should include your account email, order number, product or service name, payment date, and a clear explanation of the issue.

2. General Refund Principle

JBH PRODS sells and provides mostly digital, intangible, downloadable, access-based, software-based, subscription-based, and custom service products.

Because of this, purchases are generally considered final once one or more of the following has occurred:

a digital product has been accessed;
a download link has been delivered;
a file has been downloaded;
a software product has been delivered;
a license key has been issued or activated;
restricted content has been accessed;
subscription benefits have started;
a Studio framework, PDF, workbook, or intake material has been delivered;
a workshop has been scheduled or delivered;
custom work has begun;
project research, planning, design, editing, coding, audio work, video work, or consulting has started.

However, we may provide a refund, partial refund, replacement, correction, store credit, subscription extension, additional revision, technical fix, or other reasonable solution where appropriate, especially for verified duplicate purchases, failed delivery, wrong files, major defects in supported environments, unauthorized payments, or mandatory consumer rights.

3. Digital Products and Downloads

Digital products may include:

PDFs;
strategy frameworks;
research reports;
demographic reports;
datasets;
templates;
CSS frameworks;
visual assets;
UI kits;
sound effects;
Foley libraries;
music tracks;
audio loops;
presets;
tools;
plugins;
software files;
documentation;
downloadable resources;
product bundles.

Digital products are delivered electronically and may become available immediately after purchase.

Refunds are generally not available once a digital product has been accessed, downloaded, delivered, unlocked, sent, or made available through your account, unless one of the exceptions in this Policy applies.

Before purchasing, you are responsible for checking:

product description;
screenshots, previews, demos, or documentation;
file format;
software requirements;
system requirements;
compatibility notes;
license terms;
refund terms;
intended use.

4. Digital Product Refund Exceptions

We may approve a refund or alternative solution for a digital product in the following situations.

4.1 Duplicate Purchase

If you accidentally purchased the same product more than once using the same account or billing email, contact us within 7 days.

We may refund the duplicate purchase or provide another reasonable solution.

4.2 Failed Delivery

If you paid for a digital product but did not receive access, a download link, account access, license access, or the correct file due to a technical issue, contact us.

We will first attempt to restore access, resend the file, fix the account issue, or provide a working download link.

If we cannot provide access within a reasonable time, we may approve a refund.

4.3 Wrong File Delivered

If you receive the wrong file, incomplete file, corrupted archive, or incorrect product due to our mistake, contact us.

We will attempt to provide the correct file. If we cannot provide it, we may approve a refund or replacement.

4.4 Major Technical Defect

If a digital product has a major technical defect that prevents its normal use in a supported environment, contact us with evidence.

You may be asked to provide:

order number;
account email;
product name;
product version;
software version;
operating system;
screenshots;
error messages;
logs;
steps to reproduce the issue.

We may offer troubleshooting, corrected files, an update, a replacement, store credit, or a refund if no reasonable fix is possible.

4.5 Product Materially Not as Described

If a product materially differs from its description in a way that directly affected your purchase decision, contact us within 7 days.

We will review the case and may provide a correction, clarification, replacement, credit, or refund where appropriate.

5. No Refunds for Common Digital Product Situations

Unless required by law or approved by JBH PRODS, refunds are generally not provided for:

changing your mind;
buyer’s remorse;
not reading the product description;
not checking compatibility;
not having the required software;
not knowing how to use the product;
expecting features not listed on the product page;
subjective dissatisfaction with style, taste, structure, or creative direction;
third-party software updates after purchase;
unsupported software versions;
unsupported server environments;
unsupported plugin/theme conflicts;
losing downloaded files after successful delivery;
downloading or accessing a product and later deciding it is not needed;
discounted, promotional, bundle, early-bird, or limited-time products, unless legally required;
using the product successfully and later requesting a refund.

6. Software Products and Plugins

JBH PRODS may sell software products and plugins, including:

WordPress plugins;
WooCommerce plugins;
Godot plugins;
Krita plugins;
creative software tools;
automation tools;
scripts;
code-based resources;
editor extensions;
development toolkits.

Software products may involve compatibility requirements, installation steps, license limits, third-party software, hosting environments, dependencies, and technical support.

Before purchasing or installing a software product, you are responsible for checking:

required software version;
PHP/server requirements, where applicable;
WordPress/WooCommerce compatibility, where applicable;
Godot compatibility, where applicable;
Krita compatibility, where applicable;
operating system;
hosting limitations;
license tier;
website limits;
support/update period;
documentation;
early-access or beta notices;
product-specific refund terms.

You must back up your website, store, project, database, media library, or software project before installing, updating, activating, disabling, bulk-processing, or using any software product.

7. Software Refund Process

For software/plugin refund requests, we may require reasonable troubleshooting before approving a refund.

You may be asked to provide:

order number;
account email;
product name;
product version;
license key, if applicable;
website URL, if relevant;
WordPress version, if relevant;
WooCommerce version, if relevant;
PHP version, if relevant;
Godot version, if relevant;
Krita version, if relevant;
operating system;
screenshots;
logs;
error messages;
steps to reproduce the issue;
confirmation that you tested in a supported environment;
confirmation that you followed the documentation.

A refund may be approved if the software materially fails to work in a supported environment and we cannot provide a reasonable fix, workaround, replacement, or update.

A refund is not guaranteed for issues caused by:

unsupported software versions;
unsupported hosting;
plugin conflicts;
theme conflicts;
modified product files;
incorrect installation;
missing dependencies;
insufficient server resources;
user error;
lack of backups;
third-party updates;
using the product outside documented requirements;
attempting to use the product for unsupported workflows.

8. Media Master Pro for WooCommerce

Media Master Pro for WooCommerce may be sold with specific license tiers, support/update terms, system requirements, and a product-specific refund guarantee.

Where the Media Master Pro product page advertises a 14-day money-back guarantee, that product-specific guarantee applies according to the conditions on the product page and this Refund Policy.

To request a Media Master Pro refund under the 14-day guarantee, contact us within 14 days of purchase and include:

order number;
account email;
license tier;
WordPress version;
WooCommerce version;
PHP version;
hosting/server details if relevant;
description of the issue;
screenshots or logs where applicable.

Because Media Master Pro can interact with WooCommerce products, media libraries, image files, metadata, galleries, WebP conversion, cleanup tools, orphan/ghost scans, and bulk operations, you are responsible for backing up your website before use.

Refunds may be refused if the issue was caused by:

unsupported environment;
failure to back up;
misuse of destructive/bulk tools;
ignoring scan warnings;
deleting files after warnings;
third-party plugin/theme conflict outside reasonable support scope;
server limitations;
modified plugin files;
usage beyond the purchased license tier;
license abuse.

If a refund is approved, your license may be deactivated and you must stop using the product.

9. Dreamcatcher for Godot

Dreamcatcher for Godot may be sold as a Godot plugin/toolkit through JBH PRODS or third-party platforms such as itch.io.

If Dreamcatcher is labeled as Early Access, Founders Early Access, beta, preview, or pre-stable, you acknowledge before purchase that:

the product is still evolving;
features, workflows, and systems may change;
bugs or rough edges may exist;
documentation may improve over time;
feedback may influence updates;
early-access limitations are part of the product’s disclosed condition.

Early-access status alone is not a refund reason when it was clearly disclosed before purchase.

Refunds may still be considered for:

failed download delivery;
wrong file;
duplicate purchase;
a major defect preventing basic use in a supported Godot version;
a verified payment issue;
mandatory consumer rights.

Before requesting a refund, you may be asked to provide:

purchase platform;
order or transaction reference;
Godot version;
Dreamcatcher version;
operating system;
screenshots;
error messages;
steps to reproduce the issue;
whether the plugin was installed according to the documentation.

If Dreamcatcher is purchased through a third-party platform, that platform’s refund process may apply.

10. Future Software Products

This Policy also applies to future JBH PRODS software products, including future WordPress, WooCommerce, Godot, Krita, design, audio, media, research, or creative workflow tools, unless a product-specific refund policy says otherwise.

Each future product may have its own:

refund window;
guarantee;
system requirements;
support period;
update policy;
license terms;
early-access status;
compatibility notes;
third-party platform rules.

Product-specific refund terms override this general Policy only for the product they apply to.

11. Studio Services and Custom Work

JBH PRODS Studio services may include hybrid packages combining:

immediate digital frameworks;
PDFs;
workbooks;
intake materials;
implementation workshops;
demographic reports;
visual identity systems;
UI/UX wireframes;
audio mixing;
mastering;
Foley packs;
original music;
video assembly;
motion graphics;
storyboards;
strategy;
consulting;
custom add-ons.

Because these services involve planning, time, skill, scheduling, research, creative labor, and custom production, refund eligibility changes as work progresses.

12. Studio Package Refund Rules

12.1 Before Access or Work Begins

If you request cancellation before receiving immediate digital materials, before workshop scheduling, and before custom work begins, we may approve a full or partial refund.

Payment processing fees, bank fees, currency conversion fees, marketplace fees, or non-refundable third-party costs may be deducted where legally permitted.

12.2 After Immediate Digital Access

If a Studio package includes an immediate PDF, workbook, framework, guide, report, intake material, or digital asset, that digital portion is generally non-refundable once accessed, downloaded, delivered, or made available.

Any refund, if approved, may be partial and may exclude the value of the digital portion.

12.3 After Workshop Scheduling

If a workshop, consultation, call, or implementation session has been scheduled, refund eligibility may be reduced.

If you need to reschedule, contact us as early as possible.

Missed sessions, late attendance, lack of preparation, or failure to provide required materials may not qualify for a refund.

12.4 After Custom Work Begins

Once custom work begins, including research, planning, design, writing, editing, audio work, video work, testing, analysis, file review, or strategic preparation, refunds are generally not available for the completed portion of work.

Depending on the stage, we may offer:

partial refund;
partial credit;
rescheduling;
revised scope;
additional revision;
alternative deliverable;
delivery of completed partial work.

12.5 After Custom Delivery

Once custom deliverables have been completed and delivered, refunds are generally not available.

If there is a clear error, missing agreed deliverable, or delivery issue, we may provide corrections or revisions within the agreed scope.

Subjective dissatisfaction, changed direction, changed business needs, or disagreement with creative taste does not automatically qualify for a refund when the work was delivered according to the agreed scope.

13. Add-Ons and Modular Services

Studio add-ons, modular deliverables, extra screens, competitor deep-dives, custom Foley, motion graphics blocks, music, reports, export batches, or other additional services are handled according to the same custom-service rules.

Refund eligibility depends on whether the add-on has been accessed, scheduled, started, partially completed, or delivered.

Add-ons outside the original scope may be non-refundable once work begins.

14. Client Delays and Non-Response

Refunds are generally not available for delays or incomplete delivery caused by:

missing client information;
late feedback;
unclear instructions;
changed project direction;
failure to provide required files;
failure to attend a scheduled workshop;
failure to approve work;
failure to communicate;
delays from your team, client, software, hosting, or third-party tools.

If a project becomes inactive because of non-response, we may pause or close it after reasonable attempts to contact you.

15. Subscriptions and Plans

JBH PRODS may offer free or paid plans, monthly subscriptions, yearly subscriptions, member resources, research access, store discounts, asset drops, priority feedback, custom services, or other plan benefits.

Unless stated otherwise at checkout:

subscriptions are billed in advance;
subscriptions may renew automatically;
cancellation stops future renewals;
cancellation does not automatically refund the current billing period;
access may continue until the end of the paid period;
failed payment may suspend access;
unused subscription benefits are not automatically refundable;
forgetting to cancel before renewal does not automatically qualify for a refund.

Plan benefits may change over time, subject to the Terms of Service and applicable law.

16. Subscription Cancellation

You may cancel a subscription through your account dashboard, payment provider, checkout provider, or by contacting:

info@jbhprods.com

Cancellation generally prevents future renewals.

Unless required by law or approved by JBH PRODS, cancellation does not create a refund for the current billing period.

If a subscription includes digital downloads, research access, member resources, discounted products, custom service benefits, or included Store access, refunds may be limited once those benefits have been accessed or used.

17. Renewal Refunds

Renewal charges are generally non-refundable.

We may review renewal refund requests case by case if:

you contact us shortly after renewal;
there was a clear technical error;
there was a duplicate charge;
you did not access or use renewed benefits;
mandatory consumer law requires a refund;
we decide to make a goodwill exception.

Refunds are not guaranteed for forgetting to cancel, not using the subscription, or changing your mind after renewal.

18. Third-Party Platform Purchases

Some JBH PRODS products may be sold through third-party platforms, such as itch.io, plugin marketplaces, software stores, digital product platforms, or external checkout providers.

If you purchase through a third-party platform:

that platform’s refund policy may apply;
you may need to request the refund through that platform;
payment processing may be controlled by the platform;
taxes and fees may be handled by the platform;
downloads may be managed by the platform;
JBH PRODS may not be able to directly issue platform-side refunds;
JBH PRODS may still provide product support where appropriate.

For external purchases, contact the platform first if the issue relates to payment, download access, account access, tax, marketplace refunds, or platform billing.

19. EU / EEA Consumer Withdrawal Rights

If you are a consumer located in the European Union or European Economic Area, you may have a legal right to withdraw from certain online purchases within 14 days, subject to exceptions.

This right may apply differently depending on whether the purchase is:

digital content;
digital service;
subscription;
custom service;
workshop;
downloadable product;
software product;
personalized service;
immediately accessible content.

Nothing in this Policy removes mandatory withdrawal rights that apply to you.

20. Digital Content Withdrawal Exception

For digital content not supplied on a physical medium, such as downloads, software files, plugins, templates, audio files, reports, datasets, PDFs, and other instant-access digital products, you may lose the right of withdrawal when:

you expressly consent to immediate access, download, or delivery before the end of the withdrawal period; and
you acknowledge that you may lose the right to withdraw once access, download, or delivery begins; and
confirmation is provided where required by law.

For this reason, checkout pages may include a consent checkbox for immediate digital access.

21. Services During Withdrawal Period

For services, workshops, consultations, custom work, or Studio implementation, you may be asked to expressly request that performance begins before the end of any applicable withdrawal period.

If you later withdraw after work has already begun, you may be required to pay for the portion of the service already provided, where permitted by law.

If the service has been fully performed with your prior request and acknowledgement, withdrawal rights may be limited or lost where legally permitted.

22. Suggested Checkout Consent for Digital Products and Services

For immediate-access digital products, downloads, software products, subscriptions, and Studio packages, the checkout may ask you to agree to wording similar to:

I expressly consent to immediate access, delivery, download, or performance before the end of any applicable withdrawal period. I understand that once access, download, delivery, or performance begins, I may lose my right of withdrawal where permitted by law.

If you do not agree to immediate access or performance, we may not be able to deliver the digital product, software product, subscription benefit, or service immediately.

23. Refund Request Deadlines

Unless mandatory law gives you a longer period, refund requests should be submitted within:

7 days for duplicate purchases, wrong files, failed delivery, corrupted files, or product-description errors;
14 days for products with a stated 14-day refund guarantee;
14 days for eligible consumer withdrawal requests where applicable law provides such a right;
30 days for billing errors, unauthorized duplicate charges, or payment-processing issues;
as soon as reasonably possible for major technical defects.

Late requests may be refused if the delay prevents us from verifying the issue, reviewing logs, testing the defect, confirming access history, or resolving the matter fairly.

24. How to Request a Refund

To request a refund, cancellation, billing correction, or withdrawal, contact:

info@jbhprods.com

Include:

full name;
account email;
order number;
payment date;
product, subscription, or service name;
amount paid;
payment method or platform used;
reason for the request;
whether you accessed, downloaded, installed, activated, or used the product;
screenshots, logs, videos, or evidence if relevant;
preferred resolution, such as refund, replacement, fix, credit, reschedule, or cancellation.

Incomplete requests may take longer to process.

We may ask for additional information to verify your identity, order, account, access logs, technical issue, payment status, or refund eligibility.

25. Review Process

After receiving your request, we may:

verify your identity;
review order records;
check access or download logs;
review license activation records;
review subscription usage;
review project status;
inspect technical evidence;
request screenshots or logs;
test the issue;
contact payment providers;
contact marketplace support;
provide troubleshooting;
offer a replacement, correction, update, or reschedule;
approve or deny the refund request.

Submitting a request does not guarantee a refund.

Each request is reviewed according to this Policy, the product/service type, delivery status, usage, technical evidence, product-specific guarantee, marketplace rules, and applicable law.

26. Approved Refunds

If a refund is approved:

the refund will usually be sent to the original payment method;
processing times may vary by payment provider or bank;
currency conversion differences may occur;
payment-provider fees may be non-refundable where legally permitted;
marketplace fees may be handled under marketplace rules;
access to the refunded product or service may be removed;
software licenses may be deactivated;
subscription benefits may end;
download access may be revoked;
support eligibility may end.

If a refund is issued for a digital product or software product, you must stop using it and delete any copies where required by the license and refund decision.

27. Alternative Solutions

In some cases, instead of a cash refund, we may offer:

corrected file;
replacement product;
updated version;
troubleshooting;
support session;
store credit;
subscription extension;
additional revision;
rescheduled workshop;
alternative deliverable;
partial refund;
future discount.

You are not required to accept an alternative solution where mandatory law gives you a cash refund right.

28. Failed Payments

If a payment fails, is declined, reversed, incomplete, flagged, or not received, we may:

delay delivery;
suspend access;
cancel the order;
pause service work;
deactivate a license;
remove subscription benefits;
request updated payment information;
terminate the order or subscription.

You are responsible for ensuring that your payment method is valid and has sufficient funds.

29. Chargebacks and Payment Disputes

If you believe a charge is incorrect, contact us first at:

info@jbhprods.com

We will review the issue and try to resolve it.

If you file a chargeback, payment dispute, or bank reversal without contacting us first, we may:

suspend the related account;
revoke download access;
deactivate license keys;
pause active services;
cancel subscription benefits;
provide evidence to the payment processor;
refuse future purchases where abuse or fraud is suspected.

This does not limit your mandatory legal rights to dispute unauthorized or fraudulent transactions.

False, abusive, or bad-faith chargebacks may result in account termination and recovery of costs where permitted by law.

30. Fraud, Abuse, and Misuse

We may deny refunds, suspend accounts, revoke licenses, remove access, or terminate services if we detect or reasonably suspect:

fraud;
unauthorized payment use;
account sharing;
license sharing;
refund abuse;
chargeback abuse;
repeated purchase/refund patterns;
downloading products before requesting refunds in bad faith;
software license misuse;
redistribution of digital products;
false technical claims;
tampered logs or screenshots;
violation of the Terms of Service;
infringement of JBH PRODS intellectual property.

We may keep records necessary to prevent fraud, resolve disputes, and enforce our rights.

31. Product Compatibility and Buyer Responsibility

You are responsible for checking compatibility before purchase.

This includes checking:

product description;
system requirements;
file format;
required software;
software version;
WordPress version;
WooCommerce version;
PHP version;
Godot version;
Krita version;
operating system;
server requirements;
plugin dependencies;
hardware requirements;
license scope;
product documentation;
refund terms.

Refunds are not guaranteed for compatibility issues that were disclosed or reasonably foreseeable before purchase.

If compatibility information is unclear, contact us before purchasing.

32. Updates, Bugs, and Support

Digital products and software products may receive updates, fixes, improvements, or documentation changes according to the product page, license tier, or support policy.

Unless a product page clearly promises otherwise, purchase does not guarantee:

lifetime support;
unlimited support;
custom installation;
custom modifications;
one-on-one training;
future feature development;
compatibility with all future third-party updates;
support for modified files;
support for unsupported environments;
support for unrelated plugins, themes, servers, or projects.

If a product stops working due to a third-party software update, platform change, server change, operating-system change, plugin conflict, or unsupported workflow, we may try to help, but a refund is not automatically guaranteed.

33. Bundles, Discounts, Promotions, and Limited Offers

Refunds for bundles, discounts, promotional offers, early-bird offers, limited-time offers, free bonuses, or mixed packages may be calculated differently.

If a bundle includes multiple products, services, subscriptions, downloads, or bonuses, any approved refund may account for:

accessed items;
downloaded items;
delivered services;
used benefits;
discounted bundle price;
payment-provider fees;
non-refundable third-party costs;
applicable law.

Free bonuses, promotional extras, or included benefits may be removed if a refund is approved.

34. Mixed Orders

Some purchases may combine multiple items, such as:

digital product + custom service;
Studio framework + workshop;
subscription + Store downloads;
plugin + documentation/support;
software + future updates;
service + add-ons;
bundle + bonus files.

For mixed orders, refund eligibility may be evaluated separately for each component.

A refund for one part of an order does not automatically create a refund right for all other parts.

35. Taxes, Fees, and Currency Conversion

Prices may be displayed in United States Dollars (USD) unless stated otherwise.

Refund amounts may be affected by:

taxes;
VAT or sales tax rules;
payment-processor fees;
bank fees;
card issuer fees;
marketplace fees;
currency conversion rates;
chargeback fees;
non-refundable third-party costs.

We are not responsible for currency conversion differences, bank fees, card issuer fees, or third-party payment charges except where applicable law requires otherwise.

36. Order Cancellation by JBH PRODS

We may cancel an order, subscription, service, license, or account access if:

payment fails;
payment appears fraudulent;
pricing or product information was clearly incorrect;
the product or service is unavailable;
the order violates our Terms of Service;
the buyer is restricted by law;
the requested service is outside our scope;
the project requires material we cannot legally, ethically, or safely process;
the buyer abuses support, refunds, chargebacks, or licenses;
providing the service would create legal, technical, reputational, or operational risk.

If we cancel before delivery, access, or service work begins, we may issue a refund where appropriate.

If we cancel due to your breach, misuse, fraud, or violation, refunds may be denied to the extent permitted by law.

37. Cancellation by the Customer

You may request cancellation of a pending service, subscription, or order by contacting:

info@jbhprods.com

Cancellation eligibility depends on:

whether payment was completed;
whether access was granted;
whether files were downloaded;
whether a license was issued;
whether a workshop was scheduled;
whether service work began;
whether subscription benefits were used;
whether third-party costs were incurred;
whether cancellation is required by law.

38. Withdrawal Form for Eligible Consumers

If you are legally entitled to withdraw from a purchase, you may use the form below or send any clear statement of withdrawal.

Withdrawal Form

To:
Journey Beyond Horizons Productions / JBH PRODS
Ezzahra, Mahdia 5199, Tunisia
Email: info@jbhprods.com

I hereby give notice that I withdraw from my contract for the purchase of the following product/service:

Product / Service Name:
Order Number:
Ordered On:
Received / Accessed On:
Customer Name:
Customer Email:
Customer Address, if applicable:
Reason, optional:
Date:

Signature, only if sent on paper:

39. Response Time

We try to review refund and cancellation requests within a reasonable time.

Complex cases may take longer, especially if they require:

technical testing;
support investigation;
access-log review;
software diagnostics;
payment-provider review;
marketplace review;
fraud investigation;
account verification;
legal review;
third-party confirmation.

We may not be able to process incomplete requests until the required information is provided.

40. Changes to This Refund Policy

We may update this Refund Policy from time to time.

When updated, we will revise the “Last Updated” date above.

The version in effect at the time of purchase generally applies to that purchase, unless a change is required by law or is more favorable to you.

Your continued use of the website, products, services, downloads, subscriptions, or account features after changes are posted means you acknowledge the updated Policy.

41. Contact

For refund, cancellation, withdrawal, billing, or payment-dispute questions, contact: